At The Dynasty, we maintain strict quality control for all our jewellery products. Once a product is sold, no returns will be accepted.
Returns and exchanges will only be considered in the following situation: Defective or Incorrect Product
If a customer receives a defective, damaged, or incorrect product, they must report the issue within 48 hours of delivery.
To initiate a request, customers must provide:
· Order number.
· Clear photos or videos showing the issue are mandatory.
· Description of the defect or incorrect item received.
· The tag attached to the jewellery must remain intact. Jewellery returned without the original tag attached will not be accepted for return or exchange.
Requests made after 48 hours of delivery will not be eligible for review.
If the issue is verified by our quality team, the company may approve an exchange or return based on the case.
Products must be returned in unused condition, with original packaging, tags, and invoice.
The Dynasty reserves the right to reject any request if the product shows signs of use, damage caused by the customer, incorrect product or missing packaging.