We provide reliable shipping services across India to ensure safe delivery of your jewellery.
Orders are generally processed within 1 to 2 business days after successful payment confirmation.
Estimated delivery timelines:
· Metro cities: 4 to 6 business days
· Other locations: 6 to 8 business days
Delivery timelines may vary due to location, courier service availability, public holidays, or unforeseen delays.
Once the order is shipped, customers will receive tracking details via email or SMS or in order details.
Customers are responsible for providing accurate shipping information. The Dynasty will not be responsible for delivery issues caused by incorrect addresses or unavailable recipients.
In cases where delivery fails due to incorrect information or customer unavailability, additional shipping charges may apply for re-dispatch.
Any advance or partial payment made for a Cash on Delivery (COD) order shall be non-refundable once the order has been shipped, including in cases where the customer refuses delivery or fails to receive the product.
Return Shipping Responsibility
· In cases where a return or exchange request is approved by The Dynasty, the customer shall be responsible for arranging and shipping the product back to the address provided by The Dynasty.
· The customer is responsible for arranging and paying all return shipping charges, courier fees, and any associated costs.
· The Dynasty will reimburse the return shipping cost only in cases where the delivered product is verified to be defective, damaged, or incorrect.
· Customers must retain and submit a valid shipping invoice/receipt as proof of the return shipping charges incurred. Claims submitted without a valid shipping invoice may not be eligible for reimbursement.
· Reimbursement of return shipping charges will be processed only after the returned product has been received by The Dynasty and successfully passes our quality inspection process.
· The Dynasty reserves the right to reject reimbursement requests if the returned product is found to be used, altered, damaged due to customer handling, or otherwise ineligible for return under this policy.
· The reimbursement amount shall be limited to the actual shipping charges shown on the submitted courier invoice, subject to verification by The Dynasty.
The customer is advised to use a reliable and trackable courier service. The Dynasty shall not be responsible for products lost, damaged, or delayed during return transit. The return or exchange process will commence only after the returned product has been received and successfully passed quality inspection.